Below are the area in which each ticket category covers. When creating a ticket, please select the proper category to ensure the ticket is directed to and handled by the proper support agent.
General Requests - Requests that may include but are not limited to: training, documentation, R&D, and on-site technician requests.
Deployed Machine Failure - Any incident that renders the machine inoperable from making sales.
New Deployment Request - Requests for support during the deployment of new machines onto the field.
Software and Model Update Request - Requests to update software or configurations within the cooler (algo, VMS client, models, apps, and other 3rd party software).
Product Detection/Recognition - An incident regarding the cooler's ability to detect products.